What’s Trending in Digital: Top 3 trends this year from our IT support service professionals

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In the last decade, we have been witnesses to phenomenal breakthroughs in the digital landscape and Information Technology. With a hands-on approach, we ensure that we are always ahead of the latest and greatest in the world of IT, to provide a seamless, efficient and quality IT support service across Sydney. 2019 is predicted to see many new innovations in digital and IT, and here is our pick for the top 3:

1 – Chatbots and AI

In the past, consumers could instantly tell when they were communicating to an automated system such as chatbot. With technology rising, we now see chatbots more human, connected, personable and real as ever. With improvements on this technology, it is almost impossible to tell the difference between people and bots, disrupting the workforce across many industries. With this comes Artifical Intelligence (AI), with machines working like humans. Everyday examples of these include the likes of Apple’s Siri and Tesla automobiles.

2 – Connected Clouds

As discussed in our article, Top 3 Types of Cloud Services, cloud services boast abundant benefits for businesses and individuals. In addition, there are various types of clouds including Infrastructure as a Service, Platform as a Service and Software as a Service, making options available to meet many different objectives. Peaking in 2019, companies are gearing towards incorporating public, private and/or hybrid clouds in their workplace. Look out for the buzzword “Multicloud” next.

3 – GDPR influences on privacy

Last year, we heard the term GDPR quite often, also known as General Data Protection Regulation. The Regulation aims to protect data and strengthen privacy measures for all individuals within the European Union. It gives consumers more rights in safeguarding their confidential information, and any businesses operating within the EU are required to comply. “The EU General Data Protection Regulation (GDPR) is the most important change in data privacy regulation in 20 years.” EU GDPR online.

In 2019, will see continued enforcement of this Regulation, globally. Consumers will have greater transparency on which brands have/have not complied, influencing their reputation and who is serious about safeguarding the privacy of individuals.

As we advance, one thing that is for sure is that digital transformation will continue to evolve. While some technologies have been replaced, some are still being perfect and some have even disrupted many workplaces, the digital landscape will affect every industry. As trusted IT service providers in Sydney, we ensure we keep ahead of trends, making recommendations to keep business’ processes efficient, streamlined and compliant. Read more about making the switch.

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